Skontaktuj się z zespołem Wersja Karaoke

If you have lost your password, you can reset it in just a few steps. However, you'll need to have access to the email associated to your account.

Click here to reset your password

Note: If you did not receive a new password via email, try checking your spam box.

You can change your information and preferences from your "Account page"

We only accept MasterCard, Visa and PayPal. All the other payment methods (including Visa Electron and prepaid payment cards) are not supported.

If your payment is refused, please double-check the following points:

1. You have selected the right card type (Visa / MasterCard)
2. Your card number is correct
3. You have entered the right security code and expiry date
4. Your card has not expired
5. You have sufficient funds in your bank account

If you still have issues after checking the previous points, your bank might block the payment for your own security (our offices being located in France), and in most cases, getting in touch with your bank will solve the issue.

Otherwise, please get in touch with our support team, and we'll try our best to help you.

Coupons are generated automatically.

When you reach 20 points, you will receive your coupon by e-mail within an hour after your order.

Your coupons are also listed in the Moje konto section, Moje kupony tab

The method to use them.

Your active coupons are available in the Moje konto section, Moje kupony tab. We advise you to copy and paste them to avoid any character confusion - between the lowercase letter i and the number 1 for example.

You can change the currency displayed on Wersja Karaoke by clicking on the "Flag" icon at the bottom right of the site.

• Karta kredytowa (Visa i MasterCard). Płatność jest zabezpieczona w trybie SSL (kodowane dane)
• PayPal

Metody płatności		Minimalne	Kraj	Waluta
	Stripe	0,70 $
	VISA / Mastercard	0,70 $
	PayPal	1,50 $

You can add to your cart the karaoke videos of the songs you have already ordered in MP3 format, and pay only the remaining amount.
To do this, you must enter the code "UP" in the checkout.

Be careful not to validate your payment if you don't see the discount applied to your order total.

See category Karaoke

You can add to your cart the Niestandardowy podkład MP3 you have already ordered in MP3 format, and pay only the remaining amount..

To do this, you must enter the code "UP" in the checkout.

Be careful not to validate your payment if you don't see the discount applied to your order total.

See category Niestandardowy podkład MP3

You can easily change the tone of any audio file on our site.

In the categorypodkłady mp3, click on the up or down arrows next to the 'Play' button. You can change the tone in a maximum of 4 semitones (+4, -4).

The same arrows are displayed below the audio player in the category Niestandardowy podkład MP3.

Unfortunately, we cannot change the tone of the titles in the section Karaoke.

It should be noted that the change of tone reduces the quality of the audio files, but you have full freedom to download in a different tone and free of charge the files you have purchased, from your space Moje pliki.

It's not possible to change the tempo directly from our website.

However, you can use a free audio processing software (e.g. Audacity) to change the tempo of your MP3 files.

Be aware that changing the tempo usually results in a decrease in audio quality.

To change the mix of a Niestandardowy podkład MP3 :

This will generate a new version that will automatically download (this may take a few minutes, please be patient).

It's not possible to modify the duration of a playback directly from the site.

However, you can use a free audio processing software (e.g. Audacity) to modify the duration of your MP3 files.

What happens if I've already purchased the tracks?

No, the WAV format is only available for the tracks purchased with an extended licence.

When you get one of the extended licences, you will be able to get the WAV file as well as the MP3 files from your "Moje pliki" page.

The license offered with every track purchased on Wersja Karaoke covers the personal use of the tracks in the private circle (with friends and family).

You can also on a one-time basis and in a not-for-profit context use the instrumental versions purchased on Wersja Karaoke for public events that are exceptional, non-recurring, non-recorded and non-broadcasted (for instance, a school celebration, a fundraiser etc).

Using the tracks you have purchased on digital platforms like YouTube, Instagram etc. is not covered by the default licence and you need the appropriate licence as per the licence description.

Each licence is per track, meaning you do need a licence for each song you plan to use outside the perimeter of the free licence.

The license you buy on Wersja Karaoke gives you with certain non-exclusive rights - typically, Master Use - to reproduce our musical performances. However, to be in accordance with copyright laws, you must also obtain a license for the music composition.

A composition license can be obtained by contacting either your local music rights society (ASCAP, BMI or SESAC for the USA, PRS for the UK, SACEM for France etc.) and/or the publisher(s) of the individual song, depending on the form of exploitation.

For example, a synchronization license is always granted directly by music publishers. You may also contact our partner Easy Song Licensing to help you obtain these rights.

You can upgrade your licence after your purchase, whether you haven't purchased a licence or you want to upgrade for a higher licence.

However, please note we do not credit past purchases when upgrading new licences. You will always have to pay the full price of the licence whatever you purchased in the first place.

Yes, you will be able to display a printable page from "Moje pliki" that you can save and/or print with the licensed track and your personal information.

The extended licensing options are only available for the Niestandardowy podkład section.

The Niestandardowy podkład is our multi-track, customisable format that's the best fit for any professional usage requiring extended licensing.

You can further customise your Niestandardowy podkład after your purchase while keeping the same licence (it is available for any mix you create).

To speed up the loading of the pages, we only propose extracts of each multi-track title when you pre-listen to it (even when you have purchased this title). The full version will be proposed when you download the file.

If you want to download the tracks separately, just create them one by one, keeping only the track you want (reducing the volume of the other tracks) and then downloading the corresponding file.

The modification of your Niestandardowy podkład is unlimited and free.

• Spróbuj pobrać plik ręcznie: Wybierz plik, który chcesz pobrać i kliknij „Pobierz MP3”, następnie kliknij „Pobierz plik ręcznie”.
• Zamknij wszelkie oprogramowanie ochronne lub antywirusowe.
• Jeśli posiadasz jakiekolwiek oprogramowanie typu Download Accelerator, zablokuj je i spróbuj ponownie.
• Spróbuj także zainstalować Mozillę Firefox, darmową i mocną przeglądarkę, która jest tu dostępna. Przeglądarka ta jest zgodna z naszym systemem pobierania.

• Sprawdź, czy support@karaoke-version.com jest akceptowane ( i dodaj do swojej białej listy)
• Sprawdź, czy Twoja skrzynka ma wystarczającą pojemność.
• Sprawdź czy Twój program pocztowy lub antywirusowy nie uniemożliwiają otwarcia pliku.

On each page, we provide a link for you to report errors in the lyrics.

When you are on the video page, you must click on the link "Report lyrics error", available in the lower right corner.

Your adjustments will be checked and corrected quickly!

We are listening to your requests, click here to access our suggestions page

If your title is available in one version (Playback MP3, Video or Niestandardowy podkład), but not in another, you can request it by clicking on the 'Request...' buttons in the upper right corner on the existing page.